I have ordered multiple items thru Wayfair and have had great service and the products were as advertised. In fact, a neighbor asked for advice on using Wayfair on my neighborhood website and got 16 positive comments from different people about how good each of their experiences were. I personally had an item delivered damaged, and Wayfair sent another one immediately with no questions.
I have purchased multiple home furnishing items from Wayfair over the past 12 months. My very first purchase was a Dog Furniture, one I had priced locally and found on Wayfair for less than half the retail cost. When the Dog Furniture arrived, it had shipping damage. I immediately contacted Wayfair who had a team pick up the Dog Furniture the next morning and they had a new one in my house within a week. To ensure that the replacement was in good condition, they provided in home delivery at no cost. Everything was perfect and we love this Dog Furniture.