Wayfair has a great selection of furniture and decor with great and affordable prices. Their shipping of 1-7 days is excellent for customers even though one of the carriers is awful. The customer service department has a team that is very friendly, knowledgeable and helpful, always listening to the customer's needs and finding the right solutions immediately. I had a situation with a sectional that, supposedly, one of the carriers delivered but I never got it. Wayfair contacted the carrier to verify what happened and they said that the driver left it on the first floor of my building, but he never called to notify me about. The customer service representative immediately processed a replacement of the furniture and I got it in 7 days.
I needed a simple Dolly, and found this at the top of the search. I can see why it is so popular. The Dolly is PeRFeCt. Yes I'm screaming but this is a great Dolly. If I ever need another color, I will buy happily. It also fits true to its size. I bought my usual as well as a size, and the usual fit perfectly.
Ordered new Dolly. Great sale prices. Beautiful furniture and I've gotten lots of compliments. The Dolly originally came damaged. I called Wayfair while delivery guys were still there. They ordered a replacement and told me to keep the damaged one until the new one came. New one was delivered about 2-3 weeks later in perfect condition. Sometimes, people have to realize Wayfair is a fulfillment house--you place the order, they place it with the manufacturer and it is shipped from there.
I am surprised to see the bad reviews on other website. I have purchased almost all items in my new house from Wayfair and they are really good! I even needed to change my dining chairs and their customer service was the best in the US! They replaced the Dolly with no additional cost and made sure the process was easy on me. I'll definitely keep shopping with them!