We've ordered most of our furnishings for our new home from Wayfair and I've been very pleased with their service, prices and quality. Delivery is either early or on time. Everything we've received has been complete and in good condition, and when mistakes have been made, their customer service in handling them have been excellent. For example, we ordered an electric fireplace and they sent the wrong model. I called them and was given a 10% refund for our trouble and the new/correct Dolly was here within 7 days and we were told to keep or donate the model that we had originally received, which we're actually going to be able to make use of in our basement.
Love the design and color. Good quality for the price. I was looking at this Dolly for months and finally happy that I made the purchase! I have many compliments in color! I'm glad I made the decision to buy it ... Ideal for everyday use! Very happy.
After reading the bad reviews, I got pretty nervous about calling to request a replacement part that had come damaged. Despite a little bit of a wait, customer service was super quick and friendly and got a replacement part shipped out in the next two days. The Dolly was fairly low quality, but I paid a low price, so I can't really complain about that. Looks fine, just cheap materials. I'm sure the more expensive Dolly are nicer. Anyway, thought it was worth leaving a good review about customer service since it seems they might be stepping it up!
I try, whenever possible, to buy local, pay cash and support my community with my transactions. When I do go online, I want something of quality and I need it fast. I have Wayfair as my first stop for furnishings for the home. The reviews are helpful, the quality tends to be high overall, and the customer service is very good. I hold their feet to the fire when I am unhappy, and they respond. I think our on-line businesses are as good as we demand they be, and I think Wayfair does a great job.
I bought several of these Dolly to give to friends and family. It seems more expensive than it is. I always point it out and it makes the recipient of the gift feel very special. It is nice! When they go on sale, this is a good gift to stock up on, everyone loves this gift!