They work hard to make things right, I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time.
I was quite surprised with the low ratings. However, this was my first purchase buying Luxury Desk. The site was easy to search for what I needed and provided much information on the Luxury Desk. I loved how I was able to order Luxury Desk before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards.
Last purchase was a new Luxury Desk. Another perfect delivery and excellent product. Not only was the price incredible, but the product was something I couldn't find locally. Excellent service. One of the items received was incorrect and an email to Wayfair resulted in the correct item being shipped overnight and they told me to donate the wrong item. Then, another Luxury Desk for my house and household items. I love this company and even though they aren't always the cheapest, their customer service is second to none and I will always shop Wayfair.com first.
I LOVE THIS Luxury Desk! It is super cute and stylish and functional. I gave it five stars because I love the style and the look, I really hope the company can redesign with more substantial material. If not someone will beat them to it I am sure. Style is great.