We ordered a Vanity Stool which had been difficult to find, and when the Vanity Stoolarrived it was defective. Wayfair immediately granted a full credit with no hassle. It's always better as a buyer if you don't have a problem with the product, but the true mark of a company is how they handle the problems that inevitably will occur in the course of running a large business. We would absolutely order from Wayfair in the future.
They work hard to make things right, I am very articular about things and if I am not happy with an item I buy online I expect the same service as I would get from a local store. If you call customer service you will be satisfied with results every time.
I was quite surprised with the low ratings. However, this was my first purchase buying Vanity Stool. The site was easy to search for what I needed and provided much information on the Vanity Stool. I loved how I was able to order Vanity Stool before placing my orderand it didn't take long to receive. I plan to order from site again since my credit card has offer rewards.